Dr. Couple promises that:
- Your Privacy is Our Priority: We are deeply committed to protecting the confidentiality of your personal information.
- You Have Control Over Your Data: You can request deletions to your information at any time.
- We Believe in Transparency: We clearly state what personal information we collect, why we collect it, and how we use it.
Last Updated: July 9th, 2024
This Privacy Policy describes the privacy practices of Dr. Couple (“Dr. Couple” “we”, “us”, or “our”) and how we handle personal information that we collect through our mobile application and through any other applications, websites or services that we own or control and that link to this Privacy Policy (collectively, the “Service”). The Service consists of an AI-enabled relationship mentor, designed to help users foster real-life connections by offering advice and answers to relationship questions through the use of AI technology.
Dr. Couple is the controller of your personal information under this Privacy Policy - this simply means we are responsible for your personal information.
We care about the protection and confidentiality of your personal information. We process your personal information only as described in this Privacy Policy, including to allow you to have individualized and safe conversations and interactions with your AI relationship mentor and to allow your AI relationship mentor to learn from your interactions to improve its conversational abilities.
Personal Information We Collect
Information you provide to us:
- Contact information, such as your first name, and any other contact information you choose to provide to us.
- Account and profile information. We ask you to provide your gender, goals, relationship status and history, advice you would like to receive and other personal information when you go through the onboarding.
- Content and metadata of any conversations you have with your AI relationship mentor when using the Service, including messages you send and the replies you receive.
- Communications that we exchange with you, including when you respond to our surveys or contact us with questions, feedback or otherwise.
- Surveys and Reviews information, such as name, contact information, reviews and survey responses when you complete any of our surveys or write a review on the Service.
- Social media information: We may maintain pages on social media platforms, such as Facebook, Instagram, and LinkedIn. When you visit or interact with our pages on those platforms, you or the platforms may provide us with personal information.
- Automatic data collection: We and our service providers may automatically log and combine information about you, your mobile device, and your interaction over time with the Service, online resources, and our communications, such as:
- Device data such as your computer’s or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, device type (e.g., phone, tablet), IP address, unique identifiers (including identifiers used for advertising purposes), language settings and general location information such as city, state, or geographic area.
- Activity data such as pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, duration of access, and whether you have opened or otherwise engage with our communications.
We use cookies and local storage collection technologies to collect this information. For more information on how we use these technologies, please visit our Cookie Policy.
How We Use Personal Information:
We use personal information for the following purposes or as otherwise described at the time of collection:
Provide our Service. We use personal information to operate, maintain, and provide you with our Service. In particular, we will use personal information to perform our contractual obligations under our Terms of Service.
Communicate with you about Dr. Couple. To perform our contractual obligations, or when it is in our legitimate business interests, we use personal information to respond to your requests, provide customer support, communicate with you about our Service, including by sending announcements, surveys, reminders, updates, security alerts, and support and administrative messages.
Improve, monitor, personalize, and protect our Service. It is in our legitimate business interests to improve and keep our Service safe for our users, which includes:
- Understanding your needs and interests, and personalizing your experience with the Service and our communications.
- Improving and adding features to our services.
- Troubleshooting, testing and research, and keeping the Service secure.
- Investigating and protecting against fraudulent, harmful, unauthorized or illegal activity.
- To ensure our training models are based on data that is representative of the population and to mitigate bias in the AI.
Research and development. We may use personal information for research and development purposes, in our legitimate business interests, including to analyze trends, usage, activities and statistics, and to improve the Service and our business. As part of these activities, we may create or use aggregated, de-identified or other anonymized data from personal information we collect.
Surveys and Reviews. It is in our legitimate business interest to conduct surveys and collect feedback from reviews you provide to us. Where we intend to publish your survey responses or reviews with information that identifies you we will ask you for your consent to be able to process this information.
Direct Marketing. We may send you direct marketing communications as permitted by law, including by email. Except where consent is required, we undertake such direct marketing on the basis of our legitimate business interests. You may opt out of our marketing communications as described in the Privacy Rights and Choices below.
Supplier/Partner relationships. Where you are a supplier/partner or a representative of a supplier/partner, it is in our legitimate business interests to use your personal information to contact you and to manage our relationship with you and/or your company. If we have entered into a contract with you/your company, we will use your personal information as required for us to perform our contractual obligations under the relevant contract.
Compliance and protection. We may use personal information to comply with legal obligations, and to defend us against legal claims or disputes where it is in our legitimate business interests to do so, including to:
- Protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims).
- Audit our internal processes for compliance with legal and contractual requirements and internal policies.
- Enforce the terms and conditions that govern the Service.
- Prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.
- Comply with applicable laws, lawful requests and legal process, such as to respond to subpoenas or requests from government authorities.
How We Disclose Personal Information
We may disclose your personal information as described below:
Service providers. We may rely on third-party service providers in furtherance of the purposes described above. In these cases, personal information may be accessed by these third-parties and processed or stored on our behalf. These service providers can include hosting services, cloud computing and storage services, maintenance services, security services, and user support services. To enable us to provide you with relevant responses, we will also share some of your information with AI technology providers that power our Service. For example, we will disclose conversations and chat history to AI technology providers to generate intelligent and personalized responses in conversations with users. We require our AI service providers to use your information only for the purpose of generating responses to your chats, and we do not allow those providers to train their AI models using your data.
Professional advisors. We may share information with professional advisors, such as lawyers, auditors, bankers, and insurers, where necessary in the course of the professional services that they render to us.
Authorities and others. Law enforcement, government authorities and private parties, as we believe in good faith to be necessary or appropriate for the compliance and protection purposes described above.
Business transferees. Acquirers and other relevant participants in business transactions (or negotiations for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, Dr. Couple (including, in connection with a bankruptcy or similar proceedings).
Your instruction or permission. A relevant third party, where you give us permission to do so in the course of your relationship with us from time to time.
Retention of Personal Information
Where required under applicable laws, we retain personal information only for as long as is necessary to fulfil the purposes for which it was collected and processed, in accordance with our retention policies, and in accordance with applicable laws and regulatory obligations or until you withdraw your consent (where applicable). To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of personal information, the purposes for which we use personal information and whether we can achieve those purposes through other means, any permissions you give us with regards to your personal information, and the applicable legal and regulatory requirements.
If you choose to delete your App account, we will retain limited personal information about you in case you wish to rejoin in the future.
International Data Transfers
Dr. Couple is located in and processes personal information in France. We also have external partners and service providers based in the United States and other countries outside the UK and European Economic Area (EEA), which means your personal information may be processed in countries with data protection laws less stringent than or otherwise different from the laws in effect in your country.
Where there are cross border transfers of your personal information, unless we can rely on a derogation provided under data protection law, we will ensure that relevant safeguards are in place to afford adequate protection for your personal information, and we will comply with applicable data protection laws. For example, in relation to European personal information, we rely on a European Union (“EU”) Commission or United Kingdom (“UK”) government adequacy decision or on contractual protections for the transfer of personal information. For more information about how we transfer personal information internationally, please contact us as set out in the “How to Contact Us” section below.
Privacy Rights & Choices
Delete your account. You may request that we delete your account by contacting us as provided in the “How to Contact Us” section below, or by deleting your account within the Service’s settings.
Opt-out of marketing communications. You may opt out of marketing-related emails by following the opt-out or unsubscribe instructions in the emails you receive from us. You may also opt out of receiving marketing communications from us by contacting us as provided in the “How to Contact Us” section below. You may continue to receive Service-related and other non-marketing communications.
Personal information requests. Where applicable, you may have the following data subject rights in relation to your personal information:
- Information about how we have collected and used personal information. We have made this information available to you by including it in this Privacy Policy.
- Access to a copy of the personal information that we have collected about you. Where applicable, you can also ask us for portability of this personal information (i.e. to provide personal information in a portable, machine-readable, readily usable format to you or another third party you designate).
- Correction of personal information that is inaccurate or out of date.
- Deletion of personal information that we no longer need to provide the Service or for other lawful purposes.
- Objection to us processing your personal information where we rely on our legitimate business interest to do so (see above) or for any direct marketing purposes (e.g. to send you newsletters or promotional emails).
- Opt out of the processing of your personal information for purposes of targeted advertising, sale of personal information, or “profiling” in connection with decisions that produce legal or similarly significant effects. We do not sell or process your personal information for targeted advertising purposes, and we do not engage in profiling in connection with decisions that produce legal or similarly significant effects.
- Additional rights, such as to request that we restrict our use of your personal information, and where applicable, you may withdraw your consent to our processing of your personal information. This won’t affect anything we have used your personal information for before you withdraw your consent.
- Appeal our denial of your personal information request by contacting us as set out in the “How to Contact Us” section below
To make a request, please email us or write to us as provided in the “How to Contact Us” section below. We may ask for specific information from you to help us confirm your identity. Depending on where you reside, you may be entitled to empower an authorized agent to submit requests on your behalf. We will require authorized agents to confirm their identity and authority, in accordance with applicable laws. You are entitled to exercise the rights described above free from discrimination.
Limits on your privacy rights and choices. In some instances, your choices may be limited, such as where fulfilling your request would impair the rights of others, our ability to provide a service you have requested, or our ability to comply with our legal obligations and enforce our legal rights. If you are not satisfied with how we address your request, you may submit a complaint by contacting us as provided in the “How to Contact Us” section below.
Right to complain. Depending on where you reside, you may have the right to complain to a data protection regulator where you live or work, or where you feel a violation has occurred. If you reside in the European Economic Area, click here to find your local supervisory authority, and here if you are in the United Kingdom.
Security
Security plays a crucial role in the effectiveness of conversational AI: it is essential for individuals to have confidence in the responsible and secure management of their data to truly reap the benefits of our Services.
We employ a number of technical, organizational, and physical safeguards designed to protect the personal information we collect. However, no security measures are failsafe and we cannot guarantee the security of your personal information.
Other Sites and Services
Our Service may contain links to websites and other online services operated by third parties. In addition, our content may be integrated into web pages or other online services that are not associated with us. These links and integrations are not an endorsement of, or representation that we are affiliated with, any third party. We do not control websites or online services operated by third parties, and we are not responsible for their actions. This Privacy Policy does not apply to such third-party sites or services.
Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time and from time to time without prior notice. We encourage you to periodically review this page for the latest information on our privacy practices. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Service, or as otherwise required by law.
How to Contact Us
If you have any questions about this Policy or our privacy practices, or to submit a personal information request, please contact us by email at contact@dr-couple.com
Dr Couple Cookies Policy
This Cookie Policy explains how Dr. Couple (“Dr. Couple” “we”, “us”, or “our”) uses cookies and similar technologies in connection with our Service, including tools such as web beacons and tracking pixels. This Cookie Policy refers to all these technologies collectively as “cookies.”
You are free to set your browser or operating system settings to limit or decline cookies which are not necessary for the functioning of our websites, but by doing so, you may not be able to use certain features on our websites or take full advantage of all of our offerings.
In certain circumstances, we collect personal information about you through these cookies which may include your IP address, information about the way you use our websites, your choice of Internet browser, the type of device you’re accessing our websites from and where you are in the world. Please read our Privacy Policy dr-couple.com/privacy to understand our privacy practices regarding our collection and use of such personal information.
If you have any questions or concerns about the Cookie Policy, please contact us at contact@dr-couple.com or as otherwise described in our Privacy Policy.
What are cookies and similar technologies?
- Cookies are text files that websites store on a visitor’s device to uniquely identify the visitor’s browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently, remembering your preferences, enabling functionality, helping us understand activity and patterns.
- Local storage technologies, like HTML5, provide cookie-equivalent functionality but can store larger amounts of data, including on your device outside of your browser in connection with specific applications.
- Web beacons, also known as pixel tags or clear GIFs, are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked.
We may use both persistent cookies and session cookies. Persistent cookies stay on your device for a set period of time or until you delete them, while session cookies are deleted once you close your web browser. The cookies placed through your use of our website are either set by us (first-party cookies) or by a third party at our request (third-party cookies).
What types of cookies do we use?
We use the following categories of cookies:
Essential. We use essential cookies to help make our website usable by enabling basic functions like page navigation and access to secure areas of the website. You can set your browser to block or alert you about these cookies, but then some parts of the websites will not work.
Functionality / performance. We use these cookies to enhance the functionality and performance of the services.
Analytics. These cookies help us understand how you interact with our websites by providing information such as the pages visited, the time spent on the websites, and any issues encountered, such as error messages. The information these cookies collect are for the purposes of generating aggregated statistics and they help us improve the way our websites work. Where required by law, we will obtain your consent before placing Analytics Cookies on your device.
Email Interaction Technology: Our emails may contain web beacons to tell us whether they are opened and verify any clicks through to links within an email. We (and our marketing service provider on our behalf) use this information to help us understand how an email campaign performed, what types of emails and content our recipients find interesting, and what actions our recipients took, so we can improve our email campaigns in the future and make our emails more relevant to our recipients. If you do not wish the web beacon to be downloaded onto your device, you should select to receive emails from us in plain text rather than HTML.
How can you control the use of cookies?
Depending on where you access the services from, you may be presented with a cookie banner or other tool to provide permissions prior to non-Essential cookies being set. In this case, we only set these non-Essential cookies with your consent.
You can also limit online tracking by:
- Blocking cookies in your browser. Most browsers let you remove or reject cookies. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org.
Use the following links to learn more about how to control cookies and online tracking through your browser:
- Firefox; Chrome; Microsoft Edge; Safari (Mac); Safari (Mobile/iOS)
- Using privacy plug-ins or browsers. You can block our websites from setting cookies used for interest-based ads by using a browser with privacy features, like Brave, or installing browser plugins like Privacy Badger, Ghostery, or uBlock Origin, and configuring them to block third party cookies/trackers.
- Google Analytics. We use Google Analytics to help us better understand how people engage with our services by collecting information and creating reports about how users use our services. For more information on Google Analytics, click here. For more information about Google’s privacy practices, click here. You can opt out of Google Analytics by downloading and installing the browser plug-in available at: https://tools.google.com/dlpage/gaoptout.
Note that because these opt out mechanisms are specific to the device or browser on which they are exercised, you will need to opt out on every browser and device that you use.
Do Not Track. Some Internet browsers can be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.
Changes to our Cookie Policy
We keep our Cookies Policy under regular review, and we will include any updates on this page.
Contacting us
If you have any questions about this Cookie Policy or our privacy practices, please contact us by email at contact@dr-couple.com
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- You agree to pay all fees and charges associated with your Account a timely basis and according to the fees schedule, the terms and the rates as published in the Platform. Such fees and charges (including any taxes and late fees, as applicable) may be charged on your credit card. By providing us with your credit card information you authorize us to bill and charge you through that credit card. You agree to maintain valid credit card information in your Account information.
- For the removal of any doubt, we may terminate or prevent your use of the Platform and any services provided by through the Platform at our sole discretion for any reason and for any period of time.
- The Platform depends on various factors such as software, hardware and tool, either our own or those owned and/or operated by our contractors and suppliers. We do not guarantee that the Platform will be uninterrupted or that it will be secure, consistent, timely or error-free.
